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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase at Sorrel Jewelry is easy! Simply browse our beautiful jewelry collection, select the items you love, add them to your cart, and proceed to the checkout. Follow the on-screen instructions to provide your shipping and payment details, and your order will be confirmed.
How do I know if my order is confirmed?
Once you've completed the checkout process and your payment is accepted, you will receive an order confirmation email from us. This email will contain all the details of your order, including the items you've purchased, the total amount, and your shipping information.
Can I change my shipping address after my order is placed?
Unfortunately, we are unable to change the shipping address after an order is placed. Please double-check your shipping information during checkout to ensure accurate delivery.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do! Sorrel Jewelry offers international shipping, so you can enjoy our stunning jewelry no matter where you are in the world.
When will my order be shipped?
Unless otherwise noted, the majority of our packages are shipped within 10-14 business days due to high demand. It's important to note that all our products are made-to-order, crafted with meticulous care to ensure the highest quality. While we cannot rush production, customers can always choose expedited shipping.
What is your return policy?
For detailed information on our return policy, please refer to our dedicated Return Policy.
How long will it take until I receive my order?
The delivery time for your order may vary depending on your location and the shipping method chosen during checkout. Generally, you can expect to receive your order within the estimated delivery window provided during the checkout process.
Can I expedite my order by choosing expedited shipping?
Yes, you can! While we cannot rush production, you can expedite the delivery of your order by choosing one of our expedited shipping options during checkout.
How can I rush my order?
While we cannot rush the production of our made-to-order jewelry, you can select expedited shipping during checkout to receive your order faster.
Can I add rush shipping?
Absolutely! You can add rush shipping to your order during the checkout process. This will expedite the delivery of your order while maintaining the high-quality craftsmanship of our jewelry.