Privacy Policy

Effective Date: December 20, 2023

Introduction

Sorrel Jewelry LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us online. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

• Personal Information: We may collect personal information, such as your name, email address, and shipping address, when you make a purchase, create an account, or subscribe to our newsletter.

• Payment Information: When you make a purchase, we collect payment information, including credit card details or other payment methods. However, please note that we do not store your payment information, and all transactions are processed through secure payment gateways.

• Communication Information: We may collect information when you contact our customer care team via email (support@sorreljewelry.com).

• Usage Information: We may collect information about how you interact with our website, such as your browsing history, IP address, device information, and website analytics.

How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill your orders and provide you with customer support.

• To send you transactional emails related to your orders, such as order confirmations and shipping notifications.

• To send you marketing communications, newsletters, and promotional offers if you have subscribed to our mailing list. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

• To improve and optimize our website, products, and services, and to understand customer preferences and trends.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in providing our website, processing payments, and delivering orders. These service providers are obligated to maintain the confidentiality and security of your information.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Rectification: You may request that we correct any inaccuracies in your personal information.

• Deletion: You may request the deletion of your personal information, subject to legal requirements.

• Objection: You may object to the processing of your personal information.

• Withdrawal of Consent: If you have provided your consent for specific processing activities, you may withdraw your consent at any time.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at support@sorreljewelry.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on this page.